Manages your customer complaints

Visiativ Customer Complaint is the professional app that groups all your customer complaints together in a clear and intuitive space.

Manage all customer complaints thoroughly with Visiativ Customer Complaint. Take the pressure off your after-sales service, reduce call numbers and increase your customer satisfaction. Group complaints from multiple channels in one single management tool so it easy to categorise and process them. Processing requests are assigned to the relevant employees depending on the workflow you have indicated. Follow the progress of different activities and stakeholders and see how all your complaints are processed.

Visiativ Customer Complaint, key features:

  • Web portal deployed in Saas, in multiple languages and streamlined
  • Complaints with document filing in all formats (photo, PDF, video)
  • Dashboard monitoring requests and prioritisation
  • Managing customer complaints to be reported to the Quality department
  • Automatic notification by email about the progress of requests
  • Integrated client base
  • Access to product catalogues for descriptions of customer complaints
  • Personalisation of the handling process
  • Streamlined document bases
  • Frequently Asked Questions (FAQ)
  • News feed
  • Customer satisfaction questionnaire
  • 24/7 access

Contact us to learn more or request a quote

From €100 a month excl. tax for 5 internal users and an unlimited number of customers or retailers. The price is lower if you have less users.

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