Platform for managing incident reports
With Visiativ Customer Incident, you can quickly deploy a secure and intuitive extranet for your customers. Your customers have a portal that can be accessed 24/7 for reporting any incidents related to your products. Meticulously manage all incident reports, take the pressure off your after-sales service, reduce call numbers and increase customer satisfaction. Group reports from multiple different channels in one sole ticket management tool that makes filing and processing easier. Keep your customers up to date with the latest news and provide them with key technical documents.
Visiativ Customer Incident, key features:
- Web portal deployed in SaaS, in multiple languages and streamlined
- Catalogue of spare parts integrated into the platform
- Complaints with document filing in all formats (photo, PDF, video)
- Dashboard monitoring complaints, displayed in order of importance
- Managing incident reports and notifications
- Automatic notification by email about the progress of requests
- Personalisation of the handling process
- Streamlined document bases
- Frequently Asked Questions (FAQ)
- News feed with all the latest on what is new
Contact us to learn more or request a quote
From €100 a month excl. tax for 5 internal users and an unlimited number of customers or retailers. The price is lower if you have less users.
Visiativ Manufacturing Customer Service Portal
A customer service portal to effectively manage your after-sales service.