Make your Customer Service available 24/7 and increase the quality of your service

Quickly deploy a secure and intuitive customer extranet for your customers and retailers with Visiativ Manufacturing Customer Service Portal . Meticulously manage all ticket requests from your customers and partners: technical support requests, warranty claims and complaints. Keep them up to date with your latest news and provide them with technical and key marketing documentation. Easily share customer satisfaction and your customer service teams’ performance indicators internally.

Visiativ Manufacturing Customer Service Portal , key features:

  • Web portal deployed in SaaS, in multiple languages and streamlined
  • Ticket creation with document filing in all formats (photo, PDF, video)
  • Dashboard monitoring requests, displayed in order of importance
  • Managing support requests with ticket monitoring and notifications
  • Managing customer complaints to be reported to the Quality Department
  • Managing the commissioning of equipment to easily monitor the installed equipment
  • Managing warranty claims on equipment by carefully monitoring all trading
  • Automatic notification by email about the progress of requests
  • Personalisation of the handling process
  • Streamlined document bases
  • Frequently Asked Questions (FAQ)
  • News feed with all the latest news

Contact us to learn more or request a quote

From €350 a month excl. tax for 5 internal users and an unlimited number of customers or retailers. The price is lower if you have less users.

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