Make your Customer Service available 24/7 and increase your quality of service
Quickly deploy a secure and intuitive customer extranet for your customers with Visiativ Customer Support. Your clients have a portal that is available 24/7 for if they need help with your products. Thoroughly manage your customers’ tickets. Take the pressure off your Customer Service, reduce call numbers and increase customer satisfaction. Group requests from different channels in one sole ticket management tool that makes it easy to file and process them. Keep them up to date with your latest news and provide them with technical and key marketing documentation. Easily share customer satisfaction and your customer service teams’ performance indicators internally.
Visiativ Customer Support, key features:
- Web portal deployed in SaaS, in multiple languages and streamlined
- Dashboard monitoring requests, displayed in order of importance
- Managing support requests with ticket monitoring and notifications
- Automatic notification by email about the progress of requests
- Integrated customer base
- Integrated product catalogue for request descriptions
- Personalisation of the handling process
- Streamlined document bases
- Frequently Asked Questions (FAQ)
- News feed
- Customer satisfaction questionnaire
Contact us to learn more or request a quote
From €100 a month excl. tax for 5 internal users and an unlimited number of customers or retailers. The price is lower if you have less users.
Visiativ Customer Information Request
An extranet dedicated to processing your customer information requests.