Visiativ Customer Service, simple, efficient and high customer satisfaction
Key challenges for Customer Service
Increasing service efficiency
Customer service has to adapt to companies’ digital transformation to create a customer service experience that suits both parties. Among the new tools provided that call for a re-evaluation of the existing model, how can we ensure that we choose the right solution to bring us the efficiency we are looking for?
After-sales service: from holding you back to propelling you forward
Let’s start by saying that after-sales service does not hold you back but it is an opportunity. An opportunity to create new sales channels. It is easier to upsell than to win over a new customer and it is the sign of a healthy and sustainable relationship. What can we do to reap profit from after-sales service?
Satisfaction is a primary concern
The term “customer” has been a little simplistic for a while now; we prefer the idea of “Business Partners”. The supplier-customer relationship is constantly evolving and so the supplier creates new opportunities for its customers. Creating a sustainable relationship of trust that benefits both parties is one of the main challenges after-sales service and BtoB face today.