
Visiativ Customer Service, simple, efficient and high customer satisfaction
Key challenges for Customer Service
Increasing service efficiency
Customer service has to adapt to companies’ digital transformation to create a customer service experience that suits both parties. Among the new tools provided that call for a re-evaluation of the existing model, how can we ensure that we choose the right solution to bring us the efficiency we are looking for?
After-sales service: from holding you back to propelling you forward
Let’s start by saying that after-sales service does not hold you back but it is an opportunity. An opportunity to create new sales channels. It is easier to upsell than to win over a new customer and it is the sign of a healthy and sustainable relationship. What can we do to reap profit from after-sales service?
Satisfaction is a primary concern
The term “customer” has been a little simplistic for a while now; we prefer the idea of “Business Partners”. The supplier-customer relationship is constantly evolving and so the supplier creates new opportunities for its customers. Creating a sustainable relationship of trust that benefits both parties is one of the main challenges after-sales service and BtoB face today.
Visiativ Customer Service - Our answers to your challenges

Efficient, efficient, efficient
Less calls and less emails, more responsive and better monitoring; that is what Visiativ is all about.

After-sales service is a strength
Customer portal available 24/7, meaning you can order spare parts, upsell and develop relationships of trust.

If the customer ends up happy, the after-sales service is snappy
Customer experience is personalised, response time is optimised and services provided are supportive and omni-channel.
Visiativ Customer Service: categorised by sector
Why choose Visiativ ?
More than 70 apps
for all of your professional needs and challenges related to digital transformation
More than 5,000 customers
already trust us, both in France and all over the world