Moovapps Customer Incident
Incident report management platform
With Moovapps Customer Incident, you can very quickly roll out an intuitive and secure extranet for your customers and manage incident reports
Your customers have 24/7 access to a portal to report any incidents related to your products. Carefully manage all incident reports, relieve the pressure on your After-Sales Department, reduce the number of calls and increase customer satisfaction.
Group together the reports sent via different channels in a single ticket management tool in order to classify and process them. Keep your customers informed of your latest updates and provide them with key technical documents.
Moovapps Customer Incident is a direct and permanent link with your customers to ensure all parties are satisfied.
- Multilingual, profiled web portal rolled out on a SaaS platform
- Spare parts catalogue integrated into the platform
- Complaints with documents filed in any format (photo, PDF, video)
- Monitoring dashboard for complaints and prioritisation
- Manage incident reports and notifications
- Automatic notification of request updates via email
- Customisable processing procedure
- Profiled document database
- Frequently Asked Questions (FAQ)
- News feed of new features